Biography of Shian Wing

For over 15 years, Shian Wing has been a global leader in the spa industry. Shian is a noted innovator of operational systems and models that ensure business success for every aspect of the spa industry inclusive of premier cruise lines, day spas, and luxury resort spas. Her spa expertise is unsurpassed by everything but her passion, unlimited in scope and consistent in results.

Shian applies limitless resources and sees infinite possibilities for growing the spa industry in every dimension. At age 19, she launched her own successful Day Spa in the UK which resulted in the platform which evolved to the industry standard and most recently was employed by the premier international resort spas.

Shian believes a good leader provides standards and tools while inspiring and empowering others to achieve. Shian recognizes teams for their accomplishments, motivates those she works with to excel and realize their full potential which has resulted in consistent global recognition for her spa associates.

As an executive leader of spas for Steiner Leisure, cruise line spa experts and Mandara Spa, operating world wide premier resort spas partnering with hotel chains, including Kerzner International, One&Only Resorts, Ritz Carlton, Loews Hotels, Hilton, Marriott, Sheraton, and more. Shian has inspired to shape the future of the spa industry. Shian is committed to creating truly unforgettable spa experiences in beautiful surroundings unsurpassed in luxury, service and grace.

Opening Premier Facilities and the Management of those Facilities

Shian has demonstrated the following assets:

Providing Leadership and coordination for the vital business components, i.e. location, facility, architecture, design, marketing, logo and image work, regional demographics, recruitment, training, business community integration

Leadership to coordinate opening projects coupled with strategy and applied innovation. Business growth is determined by ones capacity for continuous strategy and applied innovation as it relates to identifying emerging customer needs, research of product and services development, as well as effective distribution systems.

This is balanced with proven financial and market driven analysis together that leads us to business partners who are committed to the discipline of their strategy and the hard work that is necessary to experience the growth and change of successful businesses.

Writing the Manual for Worldwide Spa

Responsible for the development of operational procedures/manuals to standardize global organization and ensure each worldwide location maintains exceptional standards of operation and financial results. Through effectively communicating core values, business principles, company mission, fundamental operational methodologies and processes, maximum value and a trusted brand is delivered to guests. Brand promise is successfully achieved increasing guest retention and resulting in a profitable business model.

Shian has identified, designed, developed and prepared to institutionalize in worldwide locations global comprehensive best practices as it relates to facilities, services, training, treatments, programs, policies and procedures that ensure internal and external growth and development. The documents relating to daily spa operations has been translated to Spanish.

Shian knows what a successful spa operation needs and is prepared to use materials, graphics and technology to support others and ensure that they achieve success.

Facility Recovery

Her broad spectrum of abilities givesher a unique and rare leverage point as a master of facility recovery, change and innovation to maximize ‘today and tomorrow’ through organizational-reorganization and trending expertise.

Her expertise in facility recovery is based on a knowledge of the spa industry, hard research of rapidly changing markets, competitor analysis, guest demographics, new spa trends, industry standards, applied developed operational methods and procedures, organizational-reorganization skills, effective methodologies and processes which are all combined to ensure financial strength and achieve quality service.

Her strategic approach consists of a detailed business analysis focusing on; standard operating procedures, facility, guest experience, skilled leadership, innovation, effective mix of stable core treatments/products and innovative new ideas, quality guest service, quality spa treatments, applied operational methods and programs, resources, research and development. A solid structure/model is created to upgrade and enhance the existing spa operation which can then be modified and duplicated for other locations.

Shian understands and seizes the opportunity to turn around the results of failing businesses so the business can realize its full potential.

Shian has ITEC and CIDESCO International Accreditation.

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